Our spirited products are lovingly crafted on demand and satisfaction is 100% guaranteed. If you're not happy with a purchase that you made through our store, for any reason, you can return it to us within 30 days of the order date.
Please note that delivery times may increase substantially around holiday periods (especially during December). If you are wanting an item delivered in time for Christmas, it is advisable you order it before the 1st of December for Posters/Phone Covers and Pillows, and before the 1st November for Fine Art Prints to the USA.
Additionally, COVID-19 has caused significant delays shipping to some countries - the current shipping time on Fine Art Prints to the USA is 3 weeks (July 2021). If you are in the USA and needing your order sooner, we recommend purchasing one of our Poster prints as these are printed within the USA and the delivery time is generally within 7 days of placing your order.
Shipping Rates + Delivery
Free Shipping World Wide On Orders Over $100
Standard shipping, excludes Express and Overnight Services
Fine Art Prints - Flat Rate $8 USD (free shipping on orders over $100)
Our fine art prints are hand printed and quality checked by the experts at theprintspace, the UK’s leading photo & fine art print provider. Worldwide shipping is available. Artworks are dispatched within 1 business day. All orders are shipped using Royal Mail signed for services within the UK and the Republic of Ireland (printed in London). Orders to the USA (via USPS), Europe (via DHL) and the rest of the world, are printed and dispatched from their Dusseldorf studio to minimise the impact of Brexit.
Estimated delivery time frames are 3-4 business days after dispatch for the UK and Europe, and 5-7 business days for the rest of the world during 'normal' times. The current shipping time on Fine Art Prints to the USA is 3 weeks (July 2021).
Posters, Phone Covers, Pillow Covers and Laptop Cases ~ $3 - $12 USD
Your order will be printed and dispatched within 3-5 business days. More than half our our orders are shipped in 3 business days or fewer.
Once dispatched, as a general rule, postage times within the USA are 3-4 days, Canada 6-10 days, UK and Europe 3-5 days and Australia/ROW 12-14 days.
These items are not generally affected by COVID shipping delays as we are able to print them using our a world-wide supplier network.International Shipments
International shipments may incur customs charges. For each country the customs policy is different. The fee is usually calculated based on factors like weight, value, and size. We're sorry, but we are unable to take responsibility for customs fees. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and Wandering Spirits Global will not refund the abandoned order, including shipping charges and fees.
Returns and Refunds
If you're not happy with a purchase that you made through our store, for any reason, you can return it to us within 30 days of receiving your order. As soon as it arrives, we'll issue a full refund for the entire purchase price.
To return your product, please contact Amanda at email@example.com . Please do not return it to the manufacturer without contacting us first as your return/refund may be compromised.
Please note - we do not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.
Your refund will be processed, and a credit will automatically be applied to your original method of payment. This should appear in your account generally within 5-10 business days.
Late or missing refunds
If you haven’t received a refund within 14 days of us notifying you that we processed the refund please contact Amanda at firstname.lastname@example.org
If you're not happy with a purchase that you made through our store, for any reason, you can return it to us within 30 days of the order date. As soon as it arrives, we'll send out your replacement item. Please note - we do not reimburse the outgoing or return shipping charges unless the exchange is due to a defect in quality. If you need to exchange it for the same item, please send an email to Amanda at email@example.com.
Order Hasn't Arrived
If your order hasn't arrived within 14 days, be sure to let us know! Please note: COVID-19 has caused significant delays shipping to some countries (and even within countries) and in some cases, delays may be several weeks. If your country or region is currently in the middle of a lockdown, or there are restrictions on operations/business practices, then unfortunately there's a good chance that is why your parcel is delayed. The current delay (July 2021) for shipping Fine Art Prints to the USA is 3 weeks.
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with Amanda at firstname.lastname@example.org noting your order number. We'll see what we can do!
Please note, the delivery times may increase substantially around holiday periods (especially around December). If you are wanting an item delivered in time for Christmas, please place your order before the 1st of December.